Register the gateway with your IdP, build the container, deploy on Kubernetes or Cloud Run, and operate it: health checks, secret rotation, upgrades, and security.
This page covers the operational side of running Claude apps gateway: registering an OAuth client in your identity provider (IdP), deploying the gateway as a container, and running it day-to-day. For every option in the gateway.yaml file the gateway reads at boot, see the Configuration reference.
A production deployment follows four steps in order, and the sections below match them. The first two are where you make choices; the second two are reference material to consult once it's running.
- Set up your identity provider: register the OAuth client and check the per-IdP notes for Okta, Entra, and Google
- Deploy the gateway: build a pinned container image and run it on Kubernetes, Cloud Run, or your own platform. This section also covers cost, bypass, multiple-gateway, and serverless decisions
- Set up operations: logs, health probes, outage behavior, secret rotation, and upgrades. Reference for when you're setting up monitoring and runbooks
- Review the security posture: what data flows where, the threat model, and compliance answers. Reference for a security review
If a sign-in or boot fails along the way, go straight to Troubleshooting, which is keyed on the error you see.
Deploy on your private network. Claude Code only connects to a gateway whose address is private. This is a security guard, because a trusted gateway can push settings that run commands on developer machines. Put the gateway you deploy behind an internal load balancer or VPN and give it a hostname that resolves to private IPs only.
Identity provider setup
Register a confidential OAuth/OpenID Connect (OIDC) web application with a single redirect URI, https://<gateway>/oauth/callback, and assign it to the users or groups who should have gateway access.
Any OIDC-compliant IdP works: Okta, Microsoft Entra ID, Google Workspace, Keycloak, Dex, PingFederate, and others. The IdP must meet three requirements:
- Serves
/.well-known/openid-configuration, over HTTPS in production; the gateway accepts anhttp://issuer, and a loopback issuer additionally requiresCLAUDE_GATEWAY_ALLOW_LOOPBACK=1 - Supports the authorization-code flow. PKCE (Proof Key for Code Exchange) is on by default; disable it with
oidc.use_pkce: falsefor IdPs that don't support it - Returns
emailand optionallygroupsin the id_token, or serves them from the userinfo endpoint withoidc.userinfo_fallback: true
For private PKI, set oidc.ca_cert_pem.
A few providers handle email and group claims differently:
- Okta: the org authorization server at
https://example.okta.comreturns a thin id_token that omitsemailandgroups, so setoidc.userinfo_fallback: truewhenever you use it asissuer. A custom authorization server such ashttps://example.okta.com/oauth2/defaultthat includesemailand optionallygroupsin the id_token emits them directly and needs no fallback. Okta emitsgroupsonly when thegroupsscope is requested inoidc.scopesand the app's groups claim filter allows it;userinfo_fallbackcan't fill a claim the IdP wasn't asked for. - Microsoft Entra ID:
issuer=https://login.microsoftonline.com/<tenant-id>/v2.0. Entra emits group Object IDs rather than names, so use the GUIDs inmanaged.policies.match.groups, or use App Roles for human-readable names. If your tenant emits roles underrolesinstead ofgroups, setoidc.groups_claim: roles. - Google Workspace:
issuer=https://accounts.google.com. Google's id_token doesn't carry groups. To use group-basedallowed_groupsormanaged.policieswith Google as the IdP, configureoidc.google_groups, which looks up each user's groups through the Admin SDK Directory API using a service account with domain-wide delegation. Without it, useoidc.allowed_email_domainsfor membership gating andmanaged.policies.match.email_domainfor policy assignment. Google also ignores the standardoffline_accessscope. For refresh tokens, setoidc.scopes: [openid, profile, email]andoidc.extra_auth_params: { access_type: offline, prompt: consent }.
Refresh tokens let the gateway renew a developer's session silently, without sending the developer back to the browser. They also drive deprovisioning, because when the IdP disables a user, the next refresh fails and the session ends within ttl_hours. The gateway requests offline_access by default to get a refresh token. If your IdP requires explicit consent for offline access, configure the OAuth client to allow it.
If your IdP can't issue refresh tokens at all, the gateway still works, but there is no silent renewal, so developers re-run the browser login when their session expires. To keep that from happening every hour, raise session.ttl_hours to 8 or 12. The tradeoff is deprovisioning latency, because without refresh tokens a disabled user keeps access until the longer TTL elapses.
Deployment
The gateway is a single stateless Linux binary that coordinates through Postgres, so deploy it the way you deploy any other stateless service in your environment. Keep it inside your network, where your developers and IdP can reach it over HTTPS, and treat it like any service holding a production credential.
A few decisions shape the deployment beyond where it runs:
- Cost: no separate license or per-seat fee. The gateway is part of the
claudebinary, so you pay for inference through your existing commitment, plus the compute it runs on. - Bypass: the gateway doesn't enforce that the only route to a model goes through it. A developer with their own credential can still call the provider directly, so closing that path is a network policy decision, for example blocking egress to
api.anthropic.comexcept from the gateway. Blocking that egress also breaks the WebFetch domain safety check, which callsapi.anthropic.comfrom each developer's machine. SetskipWebFetchPreflight: truein the managed policy to disable it. - Multiple gateways: each is a separate deployment with its own config, and the CLI stores trust and credentials per gateway hostname, so teams can use different gateways without conflict. To serve multiple OIDC issuers, run separate instances.
- Serverless: Cloud Run works if you set
min-instances: 1to avoid cold OIDC discovery. Lambda and Cloud Functions don't work, because the gateway is a long-running HTTP server.
Every production topology here puts an L7 proxy, such as an Ingress, Cloud Run's front end, or an ALB, in front of plain-HTTP replicas. Set listen.trusted_proxies to the proxy's source ranges so the gateway reads client IPs from X-Forwarded-For. The gateway honors the header only when the TCP peer is trusted. The Google Cloud and AWS worked examples have concrete values per topology. Without trusted proxies, every request appears to come from the proxy's IP, which collapses per-IP rate limits into one shared bucket and records the proxy's IP in audit events.
Give the proxy any idle timeout longer than the gateway's keepalive interval, which depends on the upstream:
- On every upstream except
provider: anthropic, the gateway writes an SSEpingonce a stream has been silent for about 15 seconds. - On
provider: anthropic, the gateway passes the response through unchanged, including the Anthropic API's own pings.
A default such as the ALB's 60 seconds is enough to keep a quiet stream open. The AWS worked example raises it to an hour anyway, and its troubleshooting row covers gateways older than v2.1.229, which sent nothing during quiet periods on the upstreams that now get pings.
Container image
Build your own image around the native claude binary from the standard Claude Code release:
- Download the Linux build for your image architecture from a pinned release; see Install a specific version for the download URL.
- Verify it against the release's GPG-signed
manifest.jsonas described in Binary integrity and code signing. - Copy it into the build context.
Mirror the release into your internal registry if your builds can't reach the release host, and pin the version your fleet runs.
Beyond the binary, the image needs:
- A glibc-based image: the glibc build's only dynamic dependencies are glibc libraries. Musl-based images need the
linux-x64-muslorlinux-arm64-muslbuild plus additional packages; see Alpine Linux setup. - A writable state directory: the gateway runs as any user, but minimal images have no writable home. Set
CLAUDE_CONFIG_DIRto a writable path such as/tmp/.claude. - The container command:
claude gateway --config /etc/claude/gateway.yaml, with the config file mounted read-only and secrets supplied as environment variables; the gateway listens onlisten.port, default8080.
Kubernetes
Run the gateway as a Deployment, like any stateless service:
- Mount the config from a ConfigMap and secrets from a Secret; reference secrets in the YAML via
${file:/path/to/secret}or as environment variables - Terminate TLS at the Ingress and set
listen.public_urlto the Ingress hostname - Point the readiness probe at
GET /readyzand the liveness probe atGET /healthz
For a complete worked example on AWS, covering ECS Fargate or EKS, Amazon RDS, and AWS Secrets Manager, see Deploy on AWS.
Prefer the platform's workload identity over static keys; the upstreams reference has per-platform setup details. For a cross-cloud pairing, such as an Amazon Bedrock upstream on GKE, set explicit credentials in the upstream's auth block instead.
Cloud Run
Configure the service as follows:
- Leave
listen.portat its default of8080, which matches Cloud Run's defaultPORT, or setport: ${PORT} - Set
public_urlto the externally reachable origin. For production this is normally an internal load balancer's hostname, because/loginrejects public addresses and the*.run.appURL resolves to one, so the Cloud Run URL alone works only for acurlor browser smoke test. The exception is a network where*.run.appresolves privately through Private Service Connect and a Cloud DNS private zone; in that topology the Cloud Run URL is a validpublic_url. The Google Cloud worked example covers both. - Mount the config as a secret volume
- Set
min-instances: 1to avoid a cold OIDC discovery on first request
For a complete worked example on Google Cloud, covering Cloud Run or GKE, Cloud SQL, and Secret Manager, see Deploy on Google Cloud.
Push the gateway URL to developer machines
Once the gateway is serving, push forceLoginMethod, forceLoginGatewayUrl, and parentSettingsBehavior: "merge" to each developer's machine through managed settings, via MDM or by writing the per-OS managed-settings.json directly. Without this, /login shows the standard account picker with no gateway option. See Client-side managed settings for the file paths and the Claude Desktop bootstrapUrl equivalent.
Operations
Once the gateway is serving traffic, day-to-day operation is reading its logs, probing its health, and rotating its secrets on your schedule. The subsections cover each, plus what Postgres holds and how upgrades and rollbacks behave.
Logs
The gateway writes two streams to stderr, both JSON-friendly:
- Audit events: single-line JSON per security-relevant event. Pipe stderr to your log aggregator. The events emitted include
config.load,session.mint,session.refresh,device.authorize,device.verify,device.callback,auth.denied,access.denied,inference,managed.serve,desktop_bootstrap.serve,desktop_bootstrap.denied,spend.blocked,admin.denied,admin.limit.upsert, andadmin.limit.delete. Fields vary by event:- Successful mint and refresh events carry
sub,email,client_ip, and the result auth.deniedandaccess.deniedcarry the reason and client IP, plus the request path forauth.denied, since no user identity exists at those denialsinferencerecords which upstream served the request and the response statusdesktop_bootstrap.deniedrecords a rejected Claude Desktop bootstrap fetch with the reason (not_configured,policy_not_opted_in, orno_policy_matched) and the user's identityadmin.deniedrecords a rejected admin-API auth attempt with the client IP, method, path, and a reason, without the presented key material:invalid_keywhen anx-api-keywas presented but matched no configured key,bearer_rejectedwhen only anAuthorizationheader was presented and it didn't verify as a gateway session inadmin.admin_groups, orno_credentialswhen neither header was presented
- Successful mint and refresh events carry
- Operational logs: human-readable
[gateway]-prefixed lines for boot, warnings, and upstream errors. TheCLAUDE_GATEWAY_LOG_LEVELenvironment variable controls verbosity and acceptsdebug,info,warn, orerror, withinfoas the default. Atdebug, each sign-in and refresh also logs the names, not the values, of the claims in the id_token, plus the names of the userinfo claims whenuserinfo_fallbacksupplied any, so you can diagnoseemail_claimandgroups_claimsettings without logging PII. It doesn't affect audit events, which are always emitted.
Health
The gateway serves GET /healthz as a liveness probe and GET /readyz as a readiness probe; /readyz verifies the store is reachable. Both are exempt from access_control.allow_cidrs, so probes keep working on a locked-down listener.
The OAuth discovery document at /.well-known/oauth-authorization-server also returns 200 only after config load, OIDC discovery, upstream client construction, and Postgres migration all succeed, so it doubles as an end-to-end boot check.
Outage behavior
If Postgres goes down, the gateway itself keeps serving signed-in developers and new sign-ins fail. Whether developers actually keep working depends on how your orchestrator handles readiness:
- Existing sessions: bearer tokens validate locally with the JWT secret, session refreshes don't touch the store, and the gateway process can still serve inference
- New sign-ins: fail until Postgres recovers, because the device flow and its rate-limit counters live in Postgres
- Spend-limit enforcement: fails open by default during the outage, so inference still flows; flip it to fail closed if you'd rather block than run unmetered
- Readiness:
/readyzreports not-ready during the outage, so orchestrators that gate traffic on readiness remove every replica from rotation at once. In that topology all traffic, including inference the gateway could still serve, fails at the load balancer until Postgres recovers. The liveness probe on/healthzkeeps passing, so replicas aren't restarted. Point the readiness probe at/healthzinstead if you'd rather signed-in developers keep working through a store outage; the cost is that new sign-ins fail against a replica that still reports ready.
If your IdP goes down, existing sessions work until ttl_hours, and new logins and refreshes fail. Set a longer ttl_hours if your IdP has frequent maintenance windows.
JWT secret rotation
Rotate the signing secret in three steps so existing sessions stay valid:
- Generate a new secret. Prepend it to the
session.jwt_secretarray. - Roll the deployment. New tokens sign with the new secret; old tokens still verify.
- After
ttl_hoursplus a margin, remove the old secret and roll again.
Rotation is also the only way to force sessions out before they expire: bearer tokens validate locally against the JWT secret, so there is no per-session revocation. Replacing the secret outright, without keeping the old one in the array, invalidates every outstanding session at once. For individual offboarding, deprovision the user in your IdP; their session ends within ttl_hours.
Postgres
The gateway holds five tables, all created by its boot-time migrations:
| Table | Contents | Retention |
|---|---|---|
kv |
Device grants (10-minute TTL) and rate-limit counters | TTL per row |
spend |
Per-principal period-to-date spend counters, in cents | admin.spend_retention_months, default 13 |
spend_limits |
Configured spend caps | Until deleted via the API |
admin_audit |
Admin API mutation trail | admin.audit_retention_days, default 365 |
principal_emails |
Each principal's last-seen email, display name, and IdP groups. Contains PII. | admin.identity_retention_days since last activity, default 90 |
A 30-second loop expires kv rows past their TTL, and an hourly sweep enforces the retention windows on the spend tables, so nothing grows without bound. Without spend limits configured, only kv is written. The gateway applies its own schema migrations at boot and on every upgrade, so its database role needs rights to create and alter tables. Point it at a database or schema dedicated to the gateway to keep that grant narrow.
With spend limits in use, a lost database means lost spend tracking and caps, not only developer re-logins, so run regular backups. To erase one departed developer immediately rather than waiting on retention, run DELETE FROM principal_emails WHERE principal = '<sub>' directly; that removes the only table holding their email, name, and groups. spend and admin_audit rows reference the pseudonymous OIDC sub only.
Upgrades
Replicas are stateless, so a rolling restart is safe at any time. The gateway runs schema migrations at boot, which means deploying the new binary self-migrates the database. Concurrent replicas serialize on a Postgres advisory lock, so only one applies each migration.
Migrations are append-only, so rolling back to a prior binary that knows fewer migrations is safe; it ignores the extra rows. Rollback also re-validates the YAML against the older binary's schema, so a config that adopted a key introduced by the newer release fails boot on the older one. Remove the new key before rolling back.
Because you pin the gateway's version in your own image, fixes in new Claude Code releases, including security fixes, reach your deployment only when you update the pin and redeploy. Include the gateway in the same patching cadence you use for other services that hold production credentials.
Security
This section answers the questions a security review asks: what data flows through the gateway and where it goes, which attacks the design defends against, and which answers belong in a compliance questionnaire.
Data flow
| Data | Path | Sent to Anthropic by the gateway |
|---|---|---|
| Inference (prompts, completions) | CLI → gateway → your upstream | Only if the Anthropic API is a configured upstream |
| Telemetry (OTLP metrics, plus opt-in logs and traces) | CLI → gateway → your collector | Never |
| Identity (email, groups, sub) | IdP → gateway → JWT → CLI; the CLI stamps it on OTLP exports. If you turn on forward_user_identity, the gateway also sends the developer's email and IdP subject as headers to your proxy |
Never |
| Managed settings | Your gateway YAML → CLI | Never |
| Audit log | Gateway stderr → your aggregator | Never |
Threat model summary
The gateway sits inside your network perimeter, but individual developer laptops aren't treated as trusted. The design accounts for this in three ways:
- Developers hold short-lived JWTs instead of raw upstream keys. The CLI-to-gateway leg uses the RFC 8628 device grant, and the gateway's authorization-code exchange with the IdP runs PKCE in the default configuration, so an intercepted IdP authorization code is useless.
- The device-verification page enforces same-origin POST and a per-IP rate limit per RFC 8628 §5.1. See User-code brute-force resistance.
- Outbound requests go through a server-side request forgery (SSRF) guard that resolves DNS, blocks link-local and cloud-metadata addresses plus loopback by default, and pins the connection to the resolved IP, so operator-influenced URLs such as the IdP and OTLP destinations can't be redirected to cloud metadata endpoints. RFC 1918 private ranges are deliberately allowed, because IdPs and OTLP collectors commonly live on private IPs. Set
CLAUDE_GATEWAY_ALLOW_LOOPBACK=1in the gateway's environment only when something the gateway must reach legitimately lives on loopback, such as a local-development IdP or a sidecar OTLP collector onlocalhost. The variable relaxes the loopback block for every operator-configured URL and also skips the boot-time warning that checks whether the pod can reach the cloud metadata endpoint, so prefer giving the collector its own internal address.
If you add your own egress controls, the gateway must reach the metadata server whenever it uses instance-metadata credentials such as workload identity.
Two threats are out of scope because they are your infrastructure to secure:
- A compromised gateway host: the host both holds the upstream credential and distributes managed settings to every connected developer, so control over the gateway's configuration is comparable to control over your MDM. The CLI's approval dialog for shell-capable settings limits silent changes but doesn't replace host security.
- A malicious OIDC provider: the provider signs the id_tokens the gateway trusts, so it can assert any identity. Vetting and securing your IdP is your responsibility.
User-code brute-force resistance
The user_code a developer types into the /device verification page is 8 characters drawn from a 20-character alphabet, which yields 20⁸ or about 2.56×10¹⁰ combinations, and it expires after 10 minutes.
The gateway applies per-IP rate limits on the device-grant endpoints, configurable via rate_limits. Raise the limits if many developers sign in from a single shared corporate NAT address. The limits apply only to the sign-in flow, not to inference.
Compliance posture
- Data residency: the gateway's own data plane sends nothing to Anthropic unless the Anthropic API is a configured upstream; when it is, your existing data-handling agreement applies to the inference path. Telemetry, audit, identity, and settings go only to the destinations you configure.
- Host-process traffic: the host process is the Claude Code CLI.
claude gatewayruns under the same third-party rules as Amazon Bedrock and Google Cloud's Agent Platform deployments and sends nothing to Anthropic. Before v2.1.227, the host process sent startup telemetry such as product version and platform, which settingCLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC=1in the container environment turned off. Those releases also sent oneHEADrequest at boot, with no body or credentials, to/api/helloonhttps://api.anthropic.com, or onANTHROPIC_BASE_URLwhen the environment set it, unless the environment also set a proxy variable such asHTTPS_PROXYor an mTLS client certificate. They ignored the response, so blocking that request at the egress firewall didn't affect the gateway. - Client analytics: the CLI disables its own usage analytics while signed in to a gateway, and error reporting is off by default on third-party API surfaces.
- Client machines: developers' CLIs still send WebFetch hostname checks and version checks to Anthropic unless
CLAUDE_CODE_DISABLE_NONESSENTIAL_TRAFFIC=1andskipWebFetchPreflight: trueare set. See data usage. - Survey ratings: the gateway credential disables the Anthropic-bound rating sink, so ratings aren't sent to Anthropic.
- Transcript sharing: choosing Yes on a survey's transcript-share prompt writes a local file under
~/.claude/feedback-bundles/instead of uploading to Anthropic. - Client updates: update checks are separate from gateway traffic. Pin versions through your own distribution and set
DISABLE_UPDATESif laptops must not fetch releases.DISABLE_AUTOUPDATERstops only background updates whileclaude updatestill works. - TLS: serve
public_urlover HTTPS in production, either from the gateway's own listener vialisten.tlsor from a TLS-terminating ingress in front of plain-HTTP replicas, withlisten.public_urlset in both cases. The gateway doesn't refuse plain HTTP. The IdP must serve HTTPS in production, and Postgres supports?sslmode=require. SetStrict-Transport-Securityat your ingress. - Vulnerability disclosure: follow Reporting security issues
Troubleshooting
For questions and feedback, use Claude Code support, or open an issue on the Claude Code GitHub repository. When reporting a problem, include:
- Gateway issue: the gateway's stderr for the relevant window, your
gateway.yamlwith secrets redacted, the gateway version, shown on the landing page at/and in thex-cc-gateway-versionresponse header on/managed/settings, and what changed recently - Login issue: the developer runs
claude --debug-file ./claude-debug.txt, reproduces, and sends that file plus the gateway's audit log for the same window - Inference issue: the model requested, the upstreams configured, and the gateway's audit log for the request, which records which upstream served it and the response status
The gateway's stderr includes the audit event stream, the audit log records developer identities, and the debug file records hook and MCP server output from the developer's machine. Review and redact these before posting to a public issue.
| Symptom | Cause | Fix |
|---|---|---|
A developer's /login shows the standard account picker instead of the Cloud gateway screen |
forceLoginMethod or forceLoginGatewayUrl isn't set in managed settings on that machine |
Deploy the managed settings file to the device; /login reads the gateway URL from there |
| Claude Desktop reports that its bootstrap configuration couldn't be fetched | /user/bootstrap returned 404: the policy matching the user doesn't carry a desktop key, or no policy matched. The gateway's audit log records each rejection as desktop_bootstrap.denied with the reason. |
Add a desktop block to the policy that matches the user, or to the match: {} base layer; an empty desktop: {} suffices. See Claude Desktop overlay. |
Startup shows Gateway login is configured in managed settings, but this Claude Code build does not include Cloud gateway support. |
The installed Claude Code build predates gateway support | Have the developer update Claude Code to a release that includes Cloud gateway support |
CLI /login: Gateway hosts must be on your organization's private network; <host> resolves to the public (or unrecognized) address <ip> |
The gateway hostname resolves to at least one public IP address. Claude Code checks each resolved address and requires every one to be private. A common cause is a dual-stack name where one family resolves to a public address, including AWS internal dual-stack load balancers, which return public-range AAAA addresses. | Have the gateway name resolve only to private addresses on developer machines. For a dual-stack name, drop the public-range record or serve a separate internal-only DNS name. See the private-network prerequisite. |
CLI /login: Gateway login would go through proxy <proxy>, which is not on a private network |
An HTTPS_PROXY or HTTP_PROXY applies to the gateway host and the proxy's hostname resolves to a public address. A proxy whose host resolves only to private addresses is allowed and doesn't trigger this error |
Add the gateway host to NO_PROXY on the developer's machine so the connection is direct, or use a proxy whose hostname resolves to private addresses. The message names the exact NO_PROXY entry to add |
CLI /login: Could not resolve the configured HTTP proxy |
The hostname in HTTPS_PROXY or HTTP_PROXY doesn't resolve from the developer's machine, typically because it isn't connected to the corporate network |
Have the developer connect to your network or VPN and retry, or fix the proxy URL |
CLI /login: Could not resolve gateway host <host> |
The machine can't resolve the gateway's internal DNS name, typically because it isn't on the corporate network | Have the developer connect to your network or VPN, then retry /login |
Boot exits with a config validation error naming store.postgres_url |
No Postgres configured; the gateway requires Postgres | Set store.postgres_url. For local development, use a throwaway container: docker run --rm -p 5432:5432 -e POSTGRES_HOST_AUTH_METHOD=trust postgres. |
Boot exits: requires the native binary |
Running under Node instead of the native binary | Install Claude Code with one of the standalone install methods |
Boot exits with an OIDC discovery error after config.load |
oidc.issuer unreachable, or TLS chain not trusted |
Check the issuer is reachable from the pod and serves /.well-known/openid-configuration. Set ca_cert_pem for private PKI. If the pod reaches the IdP only through a forward proxy, set oidc.use_proxy: true; on versions before v2.1.227, give the pod a direct route to each of the IdP's endpoints instead. |
| Boot exits with a Postgres permission error | The database role lacks DDL rights on its schema | Grant the role CREATE on the gateway's schema so it can create and alter its tables at boot |
/oauth/callback shows "Sign-in could not be completed" |
Email domain rejected, id_token validation failed, or email_verified is explicitly false, which the gateway always rejects with no override |
Check allowed_email_domains and that the IdP returns a verified email claim. For email_verified: false, fix the IdP-side verification. If your IdP emits email under a different claim name, set oidc.email_claim. |
Log: token exchange failed: id_token missing email claim |
The IdP isn't including email in the id_token by default. This rejection fires only when allowed_email_domains is set; without it, a missing email mints a session with no email |
Configure the IdP to emit email in the id_token. Okta: add email to a custom authorization server's ID-token claims. Entra: add email as an optional claim on the app registration. PingFederate: enable an OpenID Connect Policy that emits email. If the IdP serves email from the userinfo endpoint but won't include it in the id_token, such as the Okta org authorization server, set oidc.userinfo_fallback: true. |
Every Amazon Bedrock request returns 502; log shows Could not load credentials from any providers |
On EC2, IMDSv2's default hop limit of 1 blocks the instance-metadata request from inside the container. Boot and /readyz pass anyway because the AWS SDK resolves instance credentials on the first request, not at client construction |
Raise the hop limit with aws ec2 modify-instance-metadata-options --instance-id <id> --http-put-response-hop-limit 2, or set it in the launch template. The change applies to every container on the instance. Prefer ECS task roles where available, which read credentials from the ECS container-credentials endpoint and avoid the change entirely, or apply the change on a dedicated gateway instance to limit the exposure. |
| IdP error: unknown or unsupported scope | The IdP rejects scopes it doesn't recognize | Set oidc.scopes to exactly the list your IdP accepts; it must include openid. The default is openid profile email offline_access. |
Sessions don't silently renew after setting oidc.scopes |
offline_access was dropped from the override |
Add offline_access back if your IdP supports it. Without a refresh token, developers re-run the browser login every session.ttl_hours. |
| Browser shows "This request came from another site and was blocked" | Cross-site form POST, blocked as CSRF protection. Expected for embedded or proxied pages | Open the verification link directly |
| Chrome blocks the Approve button with "Refused to send form data … violates … Content Security Policy directive: form-action", but the same page works in Safari or Firefox | Chrome enforces form-action against the entire redirect chain. Your IdP redirects onward to a second host that isn't allowlisted. |
Add each additional origin in the redirect chain to oidc.form_action_origins. Open Chrome DevTools → Console on the Approve page to see which origin was blocked. |
| Sign-in completes at the IdP but the callback fails, with a CSP error in Chrome or "this sign-in link has expired" in Safari | The IdP returned the code via response_mode=form_post, which auto-submits it cross-origin via POST to /oauth/callback. Chrome blocks that under a strict CSP; Safari allows the submit but the callback reads only the query string. |
Make sure your IdP honors response_mode=query, which the gateway requests explicitly so the callback is a plain redirect |
| Login works locally but fails behind an ALB | public_url still names the local or inner http:// origin, so the IdP gets the wrong redirect_uri |
Set listen.public_url to the external https:// origin and register <public_url>/oauth/callback with the IdP |
| Developer sees the trust prompt repeatedly | TLS cert is rotating per replica or per request | Use a stable cert at the ingress, or terminate TLS once and run replicas over plain HTTP internally |
CLI /login: "Could not verify the gateway's TLS certificate" or SELF_SIGNED_CERT_IN_CHAIN |
Gateway's TLS chain is signed by a private CA not in the CLI host's trust store | Claude Code reads the OS trust store by default on the native binary and on Node 22.15 or later; CLAUDE_CODE_CERT_STORE controls this behavior. If the CA is installed in the OS trust store, ensure developers are on a current runtime. Otherwise set NODE_EXTRA_CA_CERTS to the CA certificate PEM before launching. The first-connect fingerprint prompt still applies. |
CLI /login completes the browser sign-in, then the session ends with Cloud gateway sign-in was not completed and a TLS certificate mismatch |
On the first request after sign-in, the gateway presented a certificate that doesn't match the fingerprint Claude Code pinned, so Claude Code kept no gateway credential. The usual causes are replicas behind one address that serve different certificates, or something on the network path that intercepts TLS. | Serve one certificate for the hostname, for example by terminating TLS once at the ingress, then have the developer run /login again. If that certificate differs from the pinned one, Claude Code shows the trust prompt again with a warning that the certificate changed. |
The mismatch message includes the gateway hostname and the first 16 characters of each fingerprint, the pinned one and the presented one.
If Claude Code reports couldn't load your organization's managed settings after a gateway sign-in, Claude Code names the reason, restarts in place, and resumes the conversation. If Claude Code can't restart, for example in a background session, Claude Code ends the session and keeps the sign-in.
Related
- Claude apps gateway overview: quickstart and developer connection
- Configuration reference: every
gateway.yamloption